Patient satisfaction with private physiotherapy for musculoskeletal pain.
AuthorsCasserley-Feeney, Sarah N
Cairns, Melinda C
Hurley, Deirdre A
AffiliationSchool of Physiotherapy & Performance Science, University College Dublin, Ireland. email@example.com
Health Care Surveys
Physical Therapy Modalities
Reproducibility of Results
MetadataShow full item record
CitationPatient satisfaction with private physiotherapy for musculoskeletal pain. 2008, 9:50 BMC Musculoskelet Disord
JournalBMC musculoskeletal disorders
AbstractBACKGROUND: Despite emphasis on patient centred healthcare, healthcare professionals have been slow to use validated measurements of patient satisfaction in physiotherapy practice. The aim of this cross sectional survey was to measure patient satisfaction with private physiotherapy in Ireland, for patients with musculoskeletal pain, using a previously validated survey instrument. METHODS: A multidimensional patient satisfaction questionnaire 'PTOPS', which assesses patient satisfaction with outpatient physiotherapy treatment, was translated from American English to European English, and relevant demographic and global satisfaction items were included. This was then circulated to patients with musculoskeletal pain (n = 240) for anonymous completion and return to the research team. Data were analysed using the Statistical Package for the Social Sciences (SPSS, v.12). RESULTS: In total 55% (n = 131/240) of questionnaires were returned. Just over half of the respondents were male (53.4%, n = 70), with a mean age (SD) of 37.7 years (12.4), and had previous experience of physiotherapy (65.6%, n = 86). The most common site of musculoskeletal pain was spinal (51.5% n = 66). The mean (SD) number of treatments was 8.3 (8.3), at a mean total cost (SD) of 350.2 euros (322.8 euros). The 'PTOPS' questionnaire categorised and scored satisfaction items under four domains, Enhancer, Detractor, Location and Cost. The mean score (SD), optimum score, and scoring range for each domain were: 'Enhancer' 41.2 (3.8), 50, 10-50; 'Detractor' 19.4 (4.4), 10, 10-50; 'Location' 28.0 (4.1), 35, 7-35; 'Cost' 18.9 (2.8), 7, 7-35. "Overall satisfaction with physiotherapy experience" was scored on a five-point scale "excellent to poor", with a modal response of "Very Good" (42%; n = 55). CONCLUSION: This study measured patient satisfaction with private physiotherapy treatment for musculoskeletal pain in Ireland using a previously validated outcome measure and provides a template for future studies of this increasingly important topic. Results demonstrated high levels of satisfaction with all components of physiotherapy treatment, except cost, and provided valuable patient feedback regarding their physiotherapy treatment for musculoskeletal pain. Results can be used by physiotherapists to improve future patient experiences with a view to improving patient attendance and compliance with physiotherapy treatment protocols for patients with musculoskeletal pain.
CollectionsJournal articles & published research
- Satisfaction with outpatient physiotherapy: a survey comparing the views of patients with acute and chronic musculoskeletal conditions.
- Authors: Hills R, Kitchen S
- Issue date: 2007 Jan-Feb
- Cross-cultural adaptation and validation of the Physical Therapy Outpatient Satisfaction Survey in an Italian musculoskeletal population.
- Authors: Vanti C, Bonetti F, Ceron D, Piccarreta R, Violante FS, Guccione A, Pillastrini P
- Issue date: 2013 Apr 5
- The access randomized clinical trial of public versus private physiotherapy for low back pain.
- Authors: Casserley-Feeney SN, Daly L, Hurley DA
- Issue date: 2012 Jan 15
- Is patient responsibility for managing musculoskeletal disorders related to self-reported better outcome of physiotherapy treatment?
- Authors: Larsson ME, Kreuter M, Nordholm L
- Issue date: 2010 Jul
- Physiotherapy for low back pain: differences between public and private healthcare sectors in Ireland--a retrospective survey.
- Authors: Casserley-Feeney SN, Bury G, Daly L, Hurley DA
- Issue date: 2008 Oct