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    Patient satisfaction with private physiotherapy for musculoskeletal pain.

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    Authors
    Casserley-Feeney, Sarah N
    Phelan, Martin
    Duffy, Fionnuala
    Roush, Susan
    Cairns, Melinda C
    Hurley, Deirdre A
    Affiliation
    School of Physiotherapy & Performance Science, University College Dublin, Ireland. sarah.casserley@ucd.ie
    Issue Date
    2008
    MeSH
    Adult
    Cross-Sectional Studies
    Female
    Health Care Surveys
    Humans
    Ireland
    Male
    Middle Aged
    Musculoskeletal Diseases
    Outpatients
    Pain
    Patient Satisfaction
    Physical Therapy Modalities
    Private Sector
    Questionnaires
    Reproducibility of Results
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    Citation
    Patient satisfaction with private physiotherapy for musculoskeletal pain. 2008, 9:50 BMC Musculoskelet Disord
    Journal
    BMC musculoskeletal disorders
    URI
    http://hdl.handle.net/10147/95272
    DOI
    10.1186/1471-2474-9-50
    PubMed ID
    18412974
    Abstract
    BACKGROUND: Despite emphasis on patient centred healthcare, healthcare professionals have been slow to use validated measurements of patient satisfaction in physiotherapy practice. The aim of this cross sectional survey was to measure patient satisfaction with private physiotherapy in Ireland, for patients with musculoskeletal pain, using a previously validated survey instrument. METHODS: A multidimensional patient satisfaction questionnaire 'PTOPS', which assesses patient satisfaction with outpatient physiotherapy treatment, was translated from American English to European English, and relevant demographic and global satisfaction items were included. This was then circulated to patients with musculoskeletal pain (n = 240) for anonymous completion and return to the research team. Data were analysed using the Statistical Package for the Social Sciences (SPSS, v.12). RESULTS: In total 55% (n = 131/240) of questionnaires were returned. Just over half of the respondents were male (53.4%, n = 70), with a mean age (SD) of 37.7 years (12.4), and had previous experience of physiotherapy (65.6%, n = 86). The most common site of musculoskeletal pain was spinal (51.5% n = 66). The mean (SD) number of treatments was 8.3 (8.3), at a mean total cost (SD) of 350.2 euros (322.8 euros). The 'PTOPS' questionnaire categorised and scored satisfaction items under four domains, Enhancer, Detractor, Location and Cost. The mean score (SD), optimum score, and scoring range for each domain were: 'Enhancer' 41.2 (3.8), 50, 10-50; 'Detractor' 19.4 (4.4), 10, 10-50; 'Location' 28.0 (4.1), 35, 7-35; 'Cost' 18.9 (2.8), 7, 7-35. "Overall satisfaction with physiotherapy experience" was scored on a five-point scale "excellent to poor", with a modal response of "Very Good" (42%; n = 55). CONCLUSION: This study measured patient satisfaction with private physiotherapy treatment for musculoskeletal pain in Ireland using a previously validated outcome measure and provides a template for future studies of this increasingly important topic. Results demonstrated high levels of satisfaction with all components of physiotherapy treatment, except cost, and provided valuable patient feedback regarding their physiotherapy treatment for musculoskeletal pain. Results can be used by physiotherapists to improve future patient experiences with a view to improving patient attendance and compliance with physiotherapy treatment protocols for patients with musculoskeletal pain.
    Language
    en
    ISSN
    1471-2474
    ae974a485f413a2113503eed53cd6c53
    10.1186/1471-2474-9-50
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