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dc.contributor.authorNational Health Library & Knowledge Service
dc.date.accessioned2021-02-05T14:40:10Z
dc.date.available2021-02-05T14:40:10Z
dc.date.issued2021-02
dc.identifier.urihttp://hdl.handle.net/10147/628935
dc.description2020 has been a testing year. In times of crisis, plans are tested. In our case, having a strategic plan was absolutely essential. It facilitated the library response to COVID-19 when it struck in March. There was an immediate redeployment of the majority of library staff to urgent roles in public health. All libraries shut for a time to enable this with some exceptions. Our existing strategic plan made it easy to determine what the essential services are and what support services are in the context of the pandemic. Swift decision making was required to put in place additional services aligned to the needs of healthcare workers on the ground. Our Digital and Evidence are essential services and were kept in place albeit with reduced staff. A national call was issued for other librarians across Ireland to join the COVID-19 Evidence team and librarians from many different sectors answered this calland we are grateful to them. Physical libraries became even more essential places in our hospitals for several core functions: to temporarily accommodate public health response teams and other hospital staff with social distancing requirements, to provide areas of respite for hospital staff overwhelmed particularly during the first wave, to continue their primary function: to enable access to information online or in person to inform practice, education, patient care, research and personal development.Additional services essential to support the HSE COVID-19response was a new HSE COVID-19Clinical Repository of Guidance and Evidence. Librarians worked with colleagues in Research and Evidence and Clinical Design and Innovation to develop the repository making guidance and evidence available for immediate frontline practice. In addition, a virtual reference desk was set up with a virtual assistant using IBM Watson technology, named ‘LAMA’ (Library Ask Me Anything). In person information skills training switched to online with weekly sessions available to all staff on an ongoing basis since September 2020.en_US
dc.language.isoenen_US
dc.publisherHealth Service Executiveen_US
dc.subjectLIBRARY AND INFORMATION SERVICESen_US
dc.subjectHEALTH SERVICE EXECUTIVEen_US
dc.subjectCOVID-19en_US
dc.subjectHEALTH RESEARCHen_US
dc.titleHSE National Health Library & Knowledge Service annual report 2020: a year of change (includes executive summary)en_US
dc.typeReporten_US
refterms.dateFOA2021-02-05T14:40:11Z


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