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dc.contributor.authorCommunity Welfare Service Department of Public Health
dc.contributor.authorEvans, David S.
dc.date.accessioned2012-10-26T22:00:04Z
dc.date.available2012-10-26T22:00:04Z
dc.date.issued1999-04
dc.identifier.urihttp://hdl.handle.net/10147/250412
dc.descriptionKey findings of the survey are summarised as follows: • The main assistance given is Rent Supplement (67%) and Supplementary Welfare Allowance (45%) • Once initial contact is made the service is used over a number of years • Only 8% of applicants first found out about the service from the Community Welfare Service leaflet • 38% could have applied for benefit sooner (on average eight months sooner) if they were aware they were entitled to benefit • The majority live less than five miles and take less than 20 minutes to travel to the nearest Community Welfare Office • The average waiting time to see the Community Welfare Officer is 39 minutes • 69% of applicants received all their requests. Only 4% were refused assistance • There is scope for further improvement of waiting room facilities • The service is rated overall as excellent or very good by 67% of applicants The study recommended that consideration be given to the following in delivering the service in the future:en_GB
dc.language.isoenen
dc.publisherDepartment of Public Health. HSE Westen_GB
dc.subjectCOMMUNITY CAREen_GB
dc.subjectPUBLIC HEALTHen_GB
dc.titleCustomer satisfaction survey of Community Welfare Service of the Western Health Board: final reporten_GB
dc.typeReporten
refterms.dateFOA2018-08-23T00:53:12Z


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