Customer satisfaction survey of Community Welfare Service of the Western Health Board: final report
dc.contributor.author | Community Welfare Service Department of Public Health | |
dc.contributor.author | Evans, David S. | |
dc.date.accessioned | 2012-10-26T22:00:04Z | |
dc.date.available | 2012-10-26T22:00:04Z | |
dc.date.issued | 1999-04 | |
dc.identifier.uri | http://hdl.handle.net/10147/250412 | |
dc.description | Key findings of the survey are summarised as follows: • The main assistance given is Rent Supplement (67%) and Supplementary Welfare Allowance (45%) • Once initial contact is made the service is used over a number of years • Only 8% of applicants first found out about the service from the Community Welfare Service leaflet • 38% could have applied for benefit sooner (on average eight months sooner) if they were aware they were entitled to benefit • The majority live less than five miles and take less than 20 minutes to travel to the nearest Community Welfare Office • The average waiting time to see the Community Welfare Officer is 39 minutes • 69% of applicants received all their requests. Only 4% were refused assistance • There is scope for further improvement of waiting room facilities • The service is rated overall as excellent or very good by 67% of applicants The study recommended that consideration be given to the following in delivering the service in the future: | en_GB |
dc.language.iso | en | en |
dc.publisher | Department of Public Health. HSE West | en_GB |
dc.subject | COMMUNITY CARE | en_GB |
dc.subject | PUBLIC HEALTH | en_GB |
dc.title | Customer satisfaction survey of Community Welfare Service of the Western Health Board: final report | en_GB |
dc.type | Report | en |
refterms.dateFOA | 2018-08-23T00:53:12Z |