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    Formative evaluation of a telemedicine model for delivering clinical neurophysiology services part I: utility, technical performance and service provider perspective.

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    Formative Evaluation1.pdf
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    Authors
    Breen, Patricia
    Murphy, Kevin
    Browne, Geraldine
    Molloy, Fiona
    Reid, Valerie
    Doherty, Colin
    Delanty, Norman
    Connolly, Sean
    Fitzsimons, Mary
    Affiliation
    Epilepsy Programme, Beaumont Hospital, Dublin 9, Ireland. maryfitzsimons@beaumont.ie
    Issue Date
    2010
    
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    Citation
    Formative evaluation of a telemedicine model for delivering clinical neurophysiology services part I: utility, technical performance and service provider perspective. 2010, 10:48 BMC Med Inform Decis Mak
    Journal
    BMC medical informatics and decision making
    URI
    http://hdl.handle.net/10147/126172
    DOI
    10.1186/1472-6947-10-48
    PubMed ID
    20843309
    Abstract
    Formative evaluation is conducted in the early stages of system implementation to assess how it works in practice and to identify opportunities for improving technical and process performance. A formative evaluation of a teleneurophysiology service was conducted to examine its technical and sociological dimensions.
    A teleneurophysiology service providing routine EEG investigation was established. Service use, technical performance and satisfaction of clinical neurophysiology personnel were assessed qualitatively and quantitatively. These were contrasted with a previously reported analysis of the need for teleneurophysiology, and examination of expectation and satisfaction with clinical neurophysiology services in Ireland. A preliminary cost-benefit analysis was also conducted.
    Over the course of 40 clinical sessions during 20 weeks, 142 EEG investigations were recorded and stored on a file server at a satellite centre which was 130 miles away from the host clinical neurophysiology department. Using a virtual private network, the EEGs were accessed by a consultant neurophysiologist at the host centre for interpretation. The model resulted in a 5-fold increase in access to EEG services as well as reducing average waiting times for investigation by a half. Technically the model worked well, although a temporary loss of virtual private network connectivity highlighted the need for clarity in terms of responsibility for troubleshooting and repair of equipment problems. Referral quality, communication between host and satellite centres, quality of EEG recordings, and ease of EEG review and reporting indicated that appropriate organisational processes were adopted by the service. Compared to traditional CN service delivery, the teleneurophysiology model resulted in a comparable unit cost per EEG.
    Observations suggest that when traditional organisational boundaries are crossed challenges associated with the social dimension of service delivery may be amplified. Teleneurophysiology requires a governance and management that recognises its socio-technical nature.
    Item Type
    Article
    Language
    en
    ISSN
    1472-6947
    ae974a485f413a2113503eed53cd6c53
    10.1186/1472-6947-10-48
    Scopus Count
    Collections
    Beaumont Hospital

    entitlement

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