Patient satisfaction with private physiotherapy for musculoskeletal pain.

Hdl Handle:
http://hdl.handle.net/10147/95272
Title:
Patient satisfaction with private physiotherapy for musculoskeletal pain.
Authors:
Casserley-Feeney, Sarah N; Phelan, Martin; Duffy, Fionnuala; Roush, Susan; Cairns, Melinda C; Hurley, Deirdre A
Affiliation:
School of Physiotherapy & Performance Science, University College Dublin, Ireland. sarah.casserley@ucd.ie
Citation:
Patient satisfaction with private physiotherapy for musculoskeletal pain. 2008, 9:50 BMC Musculoskelet Disord
Journal:
BMC musculoskeletal disorders
Issue Date:
2008
URI:
http://hdl.handle.net/10147/95272
DOI:
10.1186/1471-2474-9-50
PubMed ID:
18412974
Abstract:
BACKGROUND: Despite emphasis on patient centred healthcare, healthcare professionals have been slow to use validated measurements of patient satisfaction in physiotherapy practice. The aim of this cross sectional survey was to measure patient satisfaction with private physiotherapy in Ireland, for patients with musculoskeletal pain, using a previously validated survey instrument. METHODS: A multidimensional patient satisfaction questionnaire 'PTOPS', which assesses patient satisfaction with outpatient physiotherapy treatment, was translated from American English to European English, and relevant demographic and global satisfaction items were included. This was then circulated to patients with musculoskeletal pain (n = 240) for anonymous completion and return to the research team. Data were analysed using the Statistical Package for the Social Sciences (SPSS, v.12). RESULTS: In total 55% (n = 131/240) of questionnaires were returned. Just over half of the respondents were male (53.4%, n = 70), with a mean age (SD) of 37.7 years (12.4), and had previous experience of physiotherapy (65.6%, n = 86). The most common site of musculoskeletal pain was spinal (51.5% n = 66). The mean (SD) number of treatments was 8.3 (8.3), at a mean total cost (SD) of 350.2 euros (322.8 euros). The 'PTOPS' questionnaire categorised and scored satisfaction items under four domains, Enhancer, Detractor, Location and Cost. The mean score (SD), optimum score, and scoring range for each domain were: 'Enhancer' 41.2 (3.8), 50, 10-50; 'Detractor' 19.4 (4.4), 10, 10-50; 'Location' 28.0 (4.1), 35, 7-35; 'Cost' 18.9 (2.8), 7, 7-35. "Overall satisfaction with physiotherapy experience" was scored on a five-point scale "excellent to poor", with a modal response of "Very Good" (42%; n = 55). CONCLUSION: This study measured patient satisfaction with private physiotherapy treatment for musculoskeletal pain in Ireland using a previously validated outcome measure and provides a template for future studies of this increasingly important topic. Results demonstrated high levels of satisfaction with all components of physiotherapy treatment, except cost, and provided valuable patient feedback regarding their physiotherapy treatment for musculoskeletal pain. Results can be used by physiotherapists to improve future patient experiences with a view to improving patient attendance and compliance with physiotherapy treatment protocols for patients with musculoskeletal pain.
Language:
en
MeSH:
Adult; Cross-Sectional Studies; Female; Health Care Surveys; Humans; Ireland; Male; Middle Aged; Musculoskeletal Diseases; Outpatients; Pain; Patient Satisfaction; Physical Therapy Modalities; Private Sector; Questionnaires; Reproducibility of Results
ISSN:
1471-2474

Full metadata record

DC FieldValue Language
dc.contributor.authorCasserley-Feeney, Sarah Nen
dc.contributor.authorPhelan, Martinen
dc.contributor.authorDuffy, Fionnualaen
dc.contributor.authorRoush, Susanen
dc.contributor.authorCairns, Melinda Cen
dc.contributor.authorHurley, Deirdre Aen
dc.date.accessioned2010-03-30T14:22:55Z-
dc.date.available2010-03-30T14:22:55Z-
dc.date.issued2008-
dc.identifier.citationPatient satisfaction with private physiotherapy for musculoskeletal pain. 2008, 9:50 BMC Musculoskelet Disorden
dc.identifier.issn1471-2474-
dc.identifier.pmid18412974-
dc.identifier.doi10.1186/1471-2474-9-50-
dc.identifier.urihttp://hdl.handle.net/10147/95272-
dc.description.abstractBACKGROUND: Despite emphasis on patient centred healthcare, healthcare professionals have been slow to use validated measurements of patient satisfaction in physiotherapy practice. The aim of this cross sectional survey was to measure patient satisfaction with private physiotherapy in Ireland, for patients with musculoskeletal pain, using a previously validated survey instrument. METHODS: A multidimensional patient satisfaction questionnaire 'PTOPS', which assesses patient satisfaction with outpatient physiotherapy treatment, was translated from American English to European English, and relevant demographic and global satisfaction items were included. This was then circulated to patients with musculoskeletal pain (n = 240) for anonymous completion and return to the research team. Data were analysed using the Statistical Package for the Social Sciences (SPSS, v.12). RESULTS: In total 55% (n = 131/240) of questionnaires were returned. Just over half of the respondents were male (53.4%, n = 70), with a mean age (SD) of 37.7 years (12.4), and had previous experience of physiotherapy (65.6%, n = 86). The most common site of musculoskeletal pain was spinal (51.5% n = 66). The mean (SD) number of treatments was 8.3 (8.3), at a mean total cost (SD) of 350.2 euros (322.8 euros). The 'PTOPS' questionnaire categorised and scored satisfaction items under four domains, Enhancer, Detractor, Location and Cost. The mean score (SD), optimum score, and scoring range for each domain were: 'Enhancer' 41.2 (3.8), 50, 10-50; 'Detractor' 19.4 (4.4), 10, 10-50; 'Location' 28.0 (4.1), 35, 7-35; 'Cost' 18.9 (2.8), 7, 7-35. "Overall satisfaction with physiotherapy experience" was scored on a five-point scale "excellent to poor", with a modal response of "Very Good" (42%; n = 55). CONCLUSION: This study measured patient satisfaction with private physiotherapy treatment for musculoskeletal pain in Ireland using a previously validated outcome measure and provides a template for future studies of this increasingly important topic. Results demonstrated high levels of satisfaction with all components of physiotherapy treatment, except cost, and provided valuable patient feedback regarding their physiotherapy treatment for musculoskeletal pain. Results can be used by physiotherapists to improve future patient experiences with a view to improving patient attendance and compliance with physiotherapy treatment protocols for patients with musculoskeletal pain.-
dc.language.isoenen
dc.subject.meshAdult-
dc.subject.meshCross-Sectional Studies-
dc.subject.meshFemale-
dc.subject.meshHealth Care Surveys-
dc.subject.meshHumans-
dc.subject.meshIreland-
dc.subject.meshMale-
dc.subject.meshMiddle Aged-
dc.subject.meshMusculoskeletal Diseases-
dc.subject.meshOutpatients-
dc.subject.meshPain-
dc.subject.meshPatient Satisfaction-
dc.subject.meshPhysical Therapy Modalities-
dc.subject.meshPrivate Sector-
dc.subject.meshQuestionnaires-
dc.subject.meshReproducibility of Results-
dc.titlePatient satisfaction with private physiotherapy for musculoskeletal pain.en
dc.contributor.departmentSchool of Physiotherapy & Performance Science, University College Dublin, Ireland. sarah.casserley@ucd.ieen
dc.identifier.journalBMC musculoskeletal disordersen
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