A quality improvement initiative for clinical records in the public dental services

Hdl Handle:
http://hdl.handle.net/10147/559348
Title:
A quality improvement initiative for clinical records in the public dental services
Authors:
Myers, Christine
Citation:
Myers C. A quality improvement initiative for clinical records in the public dental services. [MSc Thesis]. Dublin: Royal College of Surgeons in Ireland; 2014.
Issue Date:
Jan-2014
URI:
http://hdl.handle.net/10147/559348
Item Type:
Thesis
Language:
en
Description:
The dental clinical record is fundamental to good patient care. Without it, the clinician could have problems with the continuity of care, along with legal issues and noncompliance with Dental Council's Code of Practice. The writer implemented a quality improvement initiative to increase the relevant information required in the record for the emergency dental visit. The HSE change model was used to guide the writer throughout the change project, providing templates and e-learning, through the Change Hub. A protocol, audit tool and prompt cards were developed to provide guidance for the clinicians and to allow a baseline assessment of the records. Weekly audits were carried out to measure compliance and allow for further intervention. The results showed an overall improvement of the information captured. Staff also completed a feedback questionnaire to elicit their viewpoint of the prompt cards. Communication via email, telephone and face-to-face was a vital component in the process. Recommendations include further development of the audit process and an increase in collaboration with all staff to promote continuous quality improvement.
Keywords:
MEDICAL RECORDS; DENTAL CARE

Full metadata record

DC FieldValue Language
dc.contributor.authorMyers, Christineen
dc.date.accessioned2015-07-09T14:23:03Zen
dc.date.available2015-07-09T14:23:03Zen
dc.date.issued2014-01en
dc.identifier.citationMyers C. A quality improvement initiative for clinical records in the public dental services. [MSc Thesis]. Dublin: Royal College of Surgeons in Ireland; 2014.en
dc.identifier.urihttp://hdl.handle.net/10147/559348en
dc.descriptionThe dental clinical record is fundamental to good patient care. Without it, the clinician could have problems with the continuity of care, along with legal issues and noncompliance with Dental Council's Code of Practice. The writer implemented a quality improvement initiative to increase the relevant information required in the record for the emergency dental visit. The HSE change model was used to guide the writer throughout the change project, providing templates and e-learning, through the Change Hub. A protocol, audit tool and prompt cards were developed to provide guidance for the clinicians and to allow a baseline assessment of the records. Weekly audits were carried out to measure compliance and allow for further intervention. The results showed an overall improvement of the information captured. Staff also completed a feedback questionnaire to elicit their viewpoint of the prompt cards. Communication via email, telephone and face-to-face was a vital component in the process. Recommendations include further development of the audit process and an increase in collaboration with all staff to promote continuous quality improvement.en
dc.language.isoenen
dc.subjectMEDICAL RECORDSen
dc.subjectDENTAL CAREen
dc.titleA quality improvement initiative for clinical records in the public dental servicesen
dc.typeThesisen
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