AMAU Patient and Carer Satisfaction Survey

Hdl Handle:
http://hdl.handle.net/10147/558636
Title:
AMAU Patient and Carer Satisfaction Survey
Authors:
Rathore, F; Sultan, N; Byrne, D
Publisher:
Irish Medical Journal
Journal:
Irish Medical Journal
Issue Date:
Jun-2015
URI:
http://hdl.handle.net/10147/558636
Abstract:
We present a Survey conducted to assess Patients and their Carer's AMAU Experience, at Kerry General Hospital, this survey is first of its kind to be carried out in the country. AMAU is the gateway to the hospital for acutely ill medical patients. A patient’s stay in the unit is limited, usually around 6 hours. The National Acute Medical Programme has set standards for the workings of an AMAU across the country to ensure high quality standardized care to the satisfaction of the patients in particular and public in general. We conducted a survey to study the satisfaction with the service provided at KGH, A pre-set questionnaire from the National Acute Medical Programme was handed to 50 consecutive patients and 50 Carers, at the end of AMAU visit. Each questionnaire consisted of questions, which addressed various aspects from triage to discharge, including promptness of access, the availability of information, cleanliness and facilities, medical and nursing care and overall experience, the participants chose between Excellent, Good, Fair, Poor, for each question that best described their judgement.
Item Type:
Article
Language:
en
Keywords:
ACUTE CARE; PATIENT EXPERIENCE
Local subject classification:
SURVEY

Full metadata record

DC FieldValue Language
dc.contributor.authorRathore, Fen
dc.contributor.authorSultan, Nen
dc.contributor.authorByrne, Den
dc.date.accessioned2015-06-29T14:28:32Zen
dc.date.available2015-06-29T14:28:32Zen
dc.date.issued2015-06en
dc.identifier.urihttp://hdl.handle.net/10147/558636en
dc.description.abstractWe present a Survey conducted to assess Patients and their Carer's AMAU Experience, at Kerry General Hospital, this survey is first of its kind to be carried out in the country. AMAU is the gateway to the hospital for acutely ill medical patients. A patient’s stay in the unit is limited, usually around 6 hours. The National Acute Medical Programme has set standards for the workings of an AMAU across the country to ensure high quality standardized care to the satisfaction of the patients in particular and public in general. We conducted a survey to study the satisfaction with the service provided at KGH, A pre-set questionnaire from the National Acute Medical Programme was handed to 50 consecutive patients and 50 Carers, at the end of AMAU visit. Each questionnaire consisted of questions, which addressed various aspects from triage to discharge, including promptness of access, the availability of information, cleanliness and facilities, medical and nursing care and overall experience, the participants chose between Excellent, Good, Fair, Poor, for each question that best described their judgement.en
dc.language.isoenen
dc.publisherIrish Medical Journalen
dc.subjectACUTE CAREen
dc.subjectPATIENT EXPERIENCEen
dc.subject.otherSURVEYen
dc.titleAMAU Patient and Carer Satisfaction Surveyen
dc.typeArticleen
dc.identifier.journalIrish Medical Journalen
dc.description.fundingNo fundingen
dc.description.provinceMunsteren
dc.description.peer-reviewpeer-reviewen
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