Listening, responding, improving. HSE response to Office of the Ombudsman Investigation Report Learning to get better. How public Hospitals handle complaints [presentation]

Hdl Handle:
http://hdl.handle.net/10147/556020
Title:
Listening, responding, improving. HSE response to Office of the Ombudsman Investigation Report Learning to get better. How public Hospitals handle complaints [presentation]
Authors:
O'Brien, Tony
Affiliation:
Health Service Executive
Citation:
O'Brien, T (2015). Listening Responding Improving HSE response to Office of the Ombudsman Investigation Report Learning to get better How public Hospitals handle complaints. 27th May 2015
Publisher:
Health Service Executive
Issue Date:
27-May-2015
URI:
http://hdl.handle.net/10147/556020
Item Type:
Conference Presentation
Language:
en
Description:
The Ombudsman’s investigation report ‘Learning to get better: How public hospitals handle complaints’ was launched Wednesday 27th May 2015 by the Ombudsman Mr. Peter Tyndall. The investigation was commissioned by the Ombudsman to investigate why, despite the high number of interactions people have with our hospitals, relatively few complaints are received by the Office of the Ombudsman about the service they received, particularly when compared with other jurisdictions. The purpose therefore, was to find out why this might be and to assess whether the HSE’s Your Service Your Say (YSYS) complaint handling service is effective. Speaking on behalf of the health services the Director General welcomed the Ombudsman’s report as it provides a platform for improving our complaints management system and must become central to how we improve the quality and safety of our services and how we deliver measurable benefits for patients and service users.
Keywords:
PATIENT SAFETY; QUALITY; HOSPITAL; HEALTH SERVICES AND THEIR MANAGEMENT

Full metadata record

DC FieldValue Language
dc.contributor.authorO'Brien, Tonyen
dc.date.accessioned2015-05-29T15:13:51Zen
dc.date.available2015-05-29T15:13:51Zen
dc.date.issued2015-05-27en
dc.identifier.citationO'Brien, T (2015). Listening Responding Improving HSE response to Office of the Ombudsman Investigation Report Learning to get better How public Hospitals handle complaints. 27th May 2015en
dc.identifier.urihttp://hdl.handle.net/10147/556020en
dc.descriptionThe Ombudsman’s investigation report ‘Learning to get better: How public hospitals handle complaints’ was launched Wednesday 27th May 2015 by the Ombudsman Mr. Peter Tyndall. The investigation was commissioned by the Ombudsman to investigate why, despite the high number of interactions people have with our hospitals, relatively few complaints are received by the Office of the Ombudsman about the service they received, particularly when compared with other jurisdictions. The purpose therefore, was to find out why this might be and to assess whether the HSE’s Your Service Your Say (YSYS) complaint handling service is effective. Speaking on behalf of the health services the Director General welcomed the Ombudsman’s report as it provides a platform for improving our complaints management system and must become central to how we improve the quality and safety of our services and how we deliver measurable benefits for patients and service users.en
dc.language.isoenen
dc.publisherHealth Service Executiveen
dc.subjectPATIENT SAFETYen
dc.subjectQUALITYen
dc.subjectHOSPITALen
dc.subjectHEALTH SERVICES AND THEIR MANAGEMENTen
dc.titleListening, responding, improving. HSE response to Office of the Ombudsman Investigation Report Learning to get better. How public Hospitals handle complaints [presentation]en
dc.typeConference Presentationen
dc.contributor.departmentHealth Service Executiveen
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