A patient reported outcome measure (PROM) assessing quality of care in the urology hospital outpatient setting

Hdl Handle:
http://hdl.handle.net/10147/326187
Title:
A patient reported outcome measure (PROM) assessing quality of care in the urology hospital outpatient setting
Authors:
Alsinnawi, M; Dowling, CM; McKeown, S; Flynn, R; McDermott, TED; Grainger, R; Thornhill, JA
Citation:
Alsinnawi M et al. A patient reported outcome measure (PROM) assessing quality of care in the urology hospital outpatient setting. IMJ 2014 107(8)
Publisher:
Irish Medical Journal
Journal:
Irish Medical Journal
Issue Date:
Sep-2014
URI:
http://hdl.handle.net/10147/326187
Abstract:
A prospective blind PROM (patient reported outcome measure) study performed in our urology department examined the outpatient-clinic experience. 104 questionnaires were completed. 23 patients (22%) felt the waiting times for appointments was excessive. 13 patients (13%) experienced difficulty in contacting administrative staff. 98 patients (94%) considered the waiting areas good but 31 patients (31%) considered lack of privacy an issue. Consultants saw 65 patients (63%). 62 patients (60%) expected to be seen by a consultant. 32 patients (31%) felt consultation with a different doctor on return visits was unsatisfactory. 76 patients (73%) â fully trustedâ their doctors. 78 patients (75%) rated their visit excellent, 10 patients (10%) added comments. Despite frustration with waiting times, the experience of patients reflects a positive rapport and trust between patient and doctor.
Item Type:
Article
Language:
en
Keywords:
OUTPATIENT CARE; QUALITY CONTROL; HOSPITAL

Full metadata record

DC FieldValue Language
dc.contributor.authorAlsinnawi, Men_GB
dc.contributor.authorDowling, CMen_GB
dc.contributor.authorMcKeown, Sen_GB
dc.contributor.authorFlynn, Ren_GB
dc.contributor.authorMcDermott, TEDen_GB
dc.contributor.authorGrainger, Ren_GB
dc.contributor.authorThornhill, JAen_GB
dc.date.accessioned2014-09-17T09:36:01Z-
dc.date.available2014-09-17T09:36:01Z-
dc.date.issued2014-09-
dc.identifier.citationAlsinnawi M et al. A patient reported outcome measure (PROM) assessing quality of care in the urology hospital outpatient setting. IMJ 2014 107(8)en_GB
dc.identifier.urihttp://hdl.handle.net/10147/326187-
dc.description.abstractA prospective blind PROM (patient reported outcome measure) study performed in our urology department examined the outpatient-clinic experience. 104 questionnaires were completed. 23 patients (22%) felt the waiting times for appointments was excessive. 13 patients (13%) experienced difficulty in contacting administrative staff. 98 patients (94%) considered the waiting areas good but 31 patients (31%) considered lack of privacy an issue. Consultants saw 65 patients (63%). 62 patients (60%) expected to be seen by a consultant. 32 patients (31%) felt consultation with a different doctor on return visits was unsatisfactory. 76 patients (73%) â fully trustedâ their doctors. 78 patients (75%) rated their visit excellent, 10 patients (10%) added comments. Despite frustration with waiting times, the experience of patients reflects a positive rapport and trust between patient and doctor.en_GB
dc.language.isoenen
dc.publisherIrish Medical Journalen_GB
dc.subjectOUTPATIENT CAREen_GB
dc.subjectQUALITY CONTROLen_GB
dc.subjectHOSPITALen_GB
dc.titleA patient reported outcome measure (PROM) assessing quality of care in the urology hospital outpatient settingen_GB
dc.typeArticleen
dc.identifier.journalIrish Medical Journalen_GB
dc.description.fundingNo fundingen
dc.description.provinceLeinsteren
dc.description.peer-reviewpeer-reviewen
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