Measuring the patient’s experience of hospital services: hospital inpatient survey 2010

Hdl Handle:
http://hdl.handle.net/10147/324758
Title:
Measuring the patient’s experience of hospital services: hospital inpatient survey 2010
Authors:
Irish Society for Quality and Safety in Healthcare; University of Ulster
Citation:
Irish Society for Quality and Safety in Healthcare, University of Ulster .Measuring the patient’s experience of hospital services. Dublin: Irish Society for Quality & Safety in Healthcare; 2010. 91p.
Publisher:
Irish Society for Quality & Safety in Healthcare (ISQSH)
Issue Date:
2010
URI:
http://hdl.handle.net/10147/324758
Additional Links:
http://www.isqsh.ie/
Item Type:
Report
Language:
en
Description:
The ISQSH inpatient survey initiative was established to investigate and report upon patients’ perceptions of the quality of care and service they received during their hospital stay. The ISQSH completed the first Irish national inpatient survey in 2000, the National Patient Perception of the Quality of Healthcare Survey, followed by another successful survey in 2002. Both surveys examined similar dimensions of inpatient quality of care such as: overall impressions, admission procedure, information provision, care and assistance, operations and procedures, medication and pain management, hotel aspects (e.g. room, bed), and discharge procedures. Expanding on the success of these surveys, the Society conducted its third national inpatient survey in 2004. The survey tool used in 2004 was amended for use in 2010 to reflect feedback from: hospitals that had participated previously, stakeholders, an extensive literature review, and tests carried out to determine the validity and reliability of the survey tool
Keywords:
SURVEY; PATIENT SATISFACTION; QUALITY; SAFETY

Full metadata record

DC FieldValue Language
dc.contributor.authorIrish Society for Quality and Safety in Healthcareen_GB
dc.contributor.authorUniversity of Ulsteren_GB
dc.date.accessioned2014-08-14T11:47:54Z-
dc.date.available2014-08-14T11:47:54Z-
dc.date.issued2010-
dc.identifier.citationIrish Society for Quality and Safety in Healthcare, University of Ulster .Measuring the patient’s experience of hospital services. Dublin: Irish Society for Quality & Safety in Healthcare; 2010. 91p.en_GB
dc.identifier.urihttp://hdl.handle.net/10147/324758-
dc.descriptionThe ISQSH inpatient survey initiative was established to investigate and report upon patients’ perceptions of the quality of care and service they received during their hospital stay. The ISQSH completed the first Irish national inpatient survey in 2000, the National Patient Perception of the Quality of Healthcare Survey, followed by another successful survey in 2002. Both surveys examined similar dimensions of inpatient quality of care such as: overall impressions, admission procedure, information provision, care and assistance, operations and procedures, medication and pain management, hotel aspects (e.g. room, bed), and discharge procedures. Expanding on the success of these surveys, the Society conducted its third national inpatient survey in 2004. The survey tool used in 2004 was amended for use in 2010 to reflect feedback from: hospitals that had participated previously, stakeholders, an extensive literature review, and tests carried out to determine the validity and reliability of the survey toolen_GB
dc.language.isoenen
dc.publisherIrish Society for Quality & Safety in Healthcare (ISQSH)en_GB
dc.relation.urlhttp://www.isqsh.ie/en_GB
dc.subjectSURVEYen_GB
dc.subjectPATIENT SATISFACTIONen_GB
dc.subjectQUALITYen_GB
dc.subjectSAFETYen_GB
dc.titleMeasuring the patient’s experience of hospital services: hospital inpatient survey 2010en_GB
dc.typeReporten
All Items in Lenus, The Irish Health Repository are protected by copyright, with all rights reserved, unless otherwise indicated.