The investigation of a complaint concerning the administrative actions of the HSE in determining an application for provision of a powered wheelchair

Hdl Handle:
http://hdl.handle.net/10147/316469
Title:
The investigation of a complaint concerning the administrative actions of the HSE in determining an application for provision of a powered wheelchair
Authors:
Ombudsman for Children Office (OCO)
Citation:
Ombudsman for Children Office (OCO). The investigation of a complaint concerning the administrative actions of the HSE in determining an application for provision of a powered wheelchair. Dublin: OCO; 2013
Publisher:
Ombudsman for Children Office (OCO)
Issue Date:
Sep-2013
URI:
http://hdl.handle.net/10147/316469
Item Type:
Report
Language:
en
Description:
Background In March 2010 an investigation was initiated by the Ombudsman for Children’s Office (OCO) under Section 8 of the Ombudsman for Children’s Act, 2002 (the Act). The investigation was based on a complaint received on behalf of a child into the determination of the HSE not to grant the provision of a powered wheelchair. Under Section 13(2) of the Act, following an investigation, the Ombudsman for Children is required to produce a statement outlining the results. In accordance with the Act, this statement is for distribution to the public body under investigation, the complainant, other relevant parties involved in the investigation and any other persons to whom she considers it appropriate to send the statement.The Complaint was brought to the Ombudsman for Children’s Office on 1st October 2009 by the parents of a four year old girl with disabilities. The child concerned has significant motor problems resulting in a diagnosis consistent with Cerebral Palsy. She is almost wholly without the use of both legs, unable to walk, has problems with her upper limbs and is unable to propel/manoeuvre a manual wheelchair for any length of time. At the time of the complaint, her primary means of locomotion was by crawling/bunny hops, or with the assistance of a specialised buggy. An application for a powered wheelchair was made to the HSE on 15th May 2009 and the complainant was informed of the policy of not providing powered wheelchairs to children under the age of seven by telephone call on 23rd July 2009.The parents complained in writing about the HSE’s decision on 4th September and subsequently, a complaint form was submitted to this Office in October 2009 following an unsuccessful appeal of the decision to the HSE. This Office conducted a preliminary examination of the complaint received and, in accordance with the Act, determined that an investigation was necessary and warranted. This Office initiated an investigation in March 2010 by writing to the HSE outlining the concerns arising from the preliminary examination and setting out the proposed remit of the investigation.
Keywords:
COMPLAINT; PATIENTS' RIGHTS; CHILD HEALTH

Full metadata record

DC FieldValue Language
dc.contributor.authorOmbudsman for Children Office (OCO)en_GB
dc.date.accessioned2014-05-02T11:48:05Z-
dc.date.available2014-05-02T11:48:05Z-
dc.date.issued2013-09-
dc.identifier.citationOmbudsman for Children Office (OCO). The investigation of a complaint concerning the administrative actions of the HSE in determining an application for provision of a powered wheelchair. Dublin: OCO; 2013en_GB
dc.identifier.urihttp://hdl.handle.net/10147/316469-
dc.descriptionBackground In March 2010 an investigation was initiated by the Ombudsman for Children’s Office (OCO) under Section 8 of the Ombudsman for Children’s Act, 2002 (the Act). The investigation was based on a complaint received on behalf of a child into the determination of the HSE not to grant the provision of a powered wheelchair. Under Section 13(2) of the Act, following an investigation, the Ombudsman for Children is required to produce a statement outlining the results. In accordance with the Act, this statement is for distribution to the public body under investigation, the complainant, other relevant parties involved in the investigation and any other persons to whom she considers it appropriate to send the statement.The Complaint was brought to the Ombudsman for Children’s Office on 1st October 2009 by the parents of a four year old girl with disabilities. The child concerned has significant motor problems resulting in a diagnosis consistent with Cerebral Palsy. She is almost wholly without the use of both legs, unable to walk, has problems with her upper limbs and is unable to propel/manoeuvre a manual wheelchair for any length of time. At the time of the complaint, her primary means of locomotion was by crawling/bunny hops, or with the assistance of a specialised buggy. An application for a powered wheelchair was made to the HSE on 15th May 2009 and the complainant was informed of the policy of not providing powered wheelchairs to children under the age of seven by telephone call on 23rd July 2009.The parents complained in writing about the HSE’s decision on 4th September and subsequently, a complaint form was submitted to this Office in October 2009 following an unsuccessful appeal of the decision to the HSE. This Office conducted a preliminary examination of the complaint received and, in accordance with the Act, determined that an investigation was necessary and warranted. This Office initiated an investigation in March 2010 by writing to the HSE outlining the concerns arising from the preliminary examination and setting out the proposed remit of the investigation.en_GB
dc.language.isoenen
dc.publisherOmbudsman for Children Office (OCO)en_GB
dc.subjectCOMPLAINTen_GB
dc.subjectPATIENTS' RIGHTSen_GB
dc.subjectCHILD HEALTHen_GB
dc.titleThe investigation of a complaint concerning the administrative actions of the HSE in determining an application for provision of a powered wheelchairen_GB
dc.typeReporten
All Items in Lenus, The Irish Health Repository are protected by copyright, with all rights reserved, unless otherwise indicated.