National Cold Chain Delivery Service: customer satisfaction survey

Hdl Handle:
http://hdl.handle.net/10147/315312
Title:
National Cold Chain Delivery Service: customer satisfaction survey
Authors:
National Immunisation Office, Health Service Executive (HSE)
Citation:
NationalNational Immunisation Office. Cold Chain Delivery Service: customer satisfaction survey. Dublin: HSE; 2008.
Publisher:
Health Service Executive
Issue Date:
Jul-2008
URI:
http://hdl.handle.net/10147/315312
Item Type:
Report
Language:
en
Description:
The HSE National Cold Chain Delivery Service has been in operation since September 2004. The service was initially implemented ona phased basis and has been available nationally since January 2005. All vaccines provided under publicly funded immunisation programmes are now delivered from a central site to GPs, hospitals and health centres on a monthly basis under documented temperature-controlled conditions. This service is provided by a company contracted by the HSE (United Drug Distributors)and overseen by the HSE National Vaccine Management Committee. During the months of May and June 2008 a customer satisfaction survey was carried outto see if the service was meeting GP customer needs and to assist with furtherdevelopment. A self administered questionnaire was delivered to GP customers by United Drug Distributors and returned by prepaid envelope to the HSE National Immunisation Office. There was a 65.8% response rate.
Keywords:
IMMUNISATION; PUBLIC HEALTH

Full metadata record

DC FieldValue Language
dc.contributor.authorNational Immunisation Office, Health Service Executive (HSE)en_GB
dc.date.accessioned2014-04-04T08:32:47Z-
dc.date.available2014-04-04T08:32:47Z-
dc.date.issued2008-07-
dc.identifier.citationNationalNational Immunisation Office. Cold Chain Delivery Service: customer satisfaction survey. Dublin: HSE; 2008.en_GB
dc.identifier.urihttp://hdl.handle.net/10147/315312-
dc.descriptionThe HSE National Cold Chain Delivery Service has been in operation since September 2004. The service was initially implemented ona phased basis and has been available nationally since January 2005. All vaccines provided under publicly funded immunisation programmes are now delivered from a central site to GPs, hospitals and health centres on a monthly basis under documented temperature-controlled conditions. This service is provided by a company contracted by the HSE (United Drug Distributors)and overseen by the HSE National Vaccine Management Committee. During the months of May and June 2008 a customer satisfaction survey was carried outto see if the service was meeting GP customer needs and to assist with furtherdevelopment. A self administered questionnaire was delivered to GP customers by United Drug Distributors and returned by prepaid envelope to the HSE National Immunisation Office. There was a 65.8% response rate.en_GB
dc.language.isoenen
dc.publisherHealth Service Executiveen_GB
dc.subjectIMMUNISATIONen_GB
dc.subjectPUBLIC HEALTHen_GB
dc.titleNational Cold Chain Delivery Service: customer satisfaction surveyen_GB
dc.typeReporten
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