Service user involvement and primary care: framework document

Hdl Handle:
http://hdl.handle.net/10147/305219
Title:
Service user involvement and primary care: framework document
Authors:
Health Service Executive (HSE), Regional SUI Implementation Group
Affiliation:
Health Service Executive (HSE)
Publisher:
Health Service Executive (HSE)
Issue Date:
Apr-2011
URI:
http://hdl.handle.net/10147/305219
Item Type:
Report
Language:
en
Description:
Service user involvement is simply 'a process by which people are enabled to become actively and genuinely involved in defining the issues of concern to them, in making decisions about factors that affect their lives, in formulating polices, in planning, developing and delivering services and in taking action to achieve change' (HeBE 2002). The service user should be central to their own care and to the design and delivery of health and personal social services. Facilitating such a process, will invariably result in more appropriate services of a higher quality with increased service user compliance and satisfaction. Key principles for bridging the divide between the community and the services it needs and active participation of its community members are: Respect for their values  Close attention to their level of knowledge about HSE matters and appropriately tailored development and team building opportunities Adequate mentoring and supervision Clearly defined channels for information exchange Participatory opportunities at every level of the organisation.
Keywords:
PRIMARY CARE SERVICE; SERVICE UTILISATION

Full metadata record

DC FieldValue Language
dc.contributor.authorHealth Service Executive (HSE), Regional SUI Implementation Groupen_GB
dc.date.accessioned2013-11-11T17:38:53Z-
dc.date.available2013-11-11T17:38:53Z-
dc.date.issued2011-04-
dc.identifier.urihttp://hdl.handle.net/10147/305219-
dc.descriptionService user involvement is simply 'a process by which people are enabled to become actively and genuinely involved in defining the issues of concern to them, in making decisions about factors that affect their lives, in formulating polices, in planning, developing and delivering services and in taking action to achieve change' (HeBE 2002). The service user should be central to their own care and to the design and delivery of health and personal social services. Facilitating such a process, will invariably result in more appropriate services of a higher quality with increased service user compliance and satisfaction. Key principles for bridging the divide between the community and the services it needs and active participation of its community members are: Respect for their values  Close attention to their level of knowledge about HSE matters and appropriately tailored development and team building opportunities Adequate mentoring and supervision Clearly defined channels for information exchange Participatory opportunities at every level of the organisation.en_GB
dc.language.isoenen
dc.publisherHealth Service Executive (HSE)en_GB
dc.subjectPRIMARY CARE SERVICEen_GB
dc.subjectSERVICE UTILISATIONen_GB
dc.titleService user involvement and primary care: framework documenten_GB
dc.typeReporten
dc.contributor.departmentHealth Service Executive (HSE)en_GB
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