Using patient feedback to improve healthcare services: staff guide

Hdl Handle:
http://hdl.handle.net/10147/299863
Title:
Using patient feedback to improve healthcare services: staff guide
Authors:
National Advocacy Unit, HSE
Affiliation:
Quality and Patient Safety Directorate, HSE
Publisher:
National Advocacy Unit, HSE
Issue Date:
Aug-2013
URI:
http://hdl.handle.net/10147/299863
Item Type:
Guideline
Language:
en
Description:
The purpose of this guide is to assist service providers with the effective capturing, understanding, analysis and use of feedback from service users. It aims to highlight the need for patient involvement to be meaningful and embedded in each service. It complements the work and guidance which we have already developed in patient involvement and healthcare. A key policy driver for the development of the guide was the recent introduction of the National Standards for Safer, Better Healthcare (Health Information and Quality Authority, 2012). The Standards have indentified person-centred care as a central theme of service delivery and commit to ensuring that the views of key stakeholders, and in particular the perspectives of service users are at the heart of the decision making process. This staff guide is consistent with health service national priorities and the commitment to effective engagement with people as a fundamental component of accountability for the public health service. However, ensuring the different views of service users and the public are collected appropriately and used effectively to drive service improvement is a considerable challenge for service providers. Evidence based methods and processes outlined in this guide have been utilised by service providers throughout the public health service and I wish to thank staff and service users who have contributed to the development of this document throughout the consultation process. I hope that this resource will help you to move forward in ensuring continuous service improvement by being more responsive to your service users in a creative, systematic and sustainable way.
Keywords:
HEALTH SERVICES AND THEIR MANAGEMENT; PATIENTS' CHARTER; PATIENT PARTICIPATION

Full metadata record

DC FieldValue Language
dc.contributor.authorNational Advocacy Unit, HSEen_GB
dc.date.accessioned2013-08-26T11:09:20Z-
dc.date.available2013-08-26T11:09:20Z-
dc.date.issued2013-08-
dc.identifier.urihttp://hdl.handle.net/10147/299863-
dc.descriptionThe purpose of this guide is to assist service providers with the effective capturing, understanding, analysis and use of feedback from service users. It aims to highlight the need for patient involvement to be meaningful and embedded in each service. It complements the work and guidance which we have already developed in patient involvement and healthcare. A key policy driver for the development of the guide was the recent introduction of the National Standards for Safer, Better Healthcare (Health Information and Quality Authority, 2012). The Standards have indentified person-centred care as a central theme of service delivery and commit to ensuring that the views of key stakeholders, and in particular the perspectives of service users are at the heart of the decision making process. This staff guide is consistent with health service national priorities and the commitment to effective engagement with people as a fundamental component of accountability for the public health service. However, ensuring the different views of service users and the public are collected appropriately and used effectively to drive service improvement is a considerable challenge for service providers. Evidence based methods and processes outlined in this guide have been utilised by service providers throughout the public health service and I wish to thank staff and service users who have contributed to the development of this document throughout the consultation process. I hope that this resource will help you to move forward in ensuring continuous service improvement by being more responsive to your service users in a creative, systematic and sustainable way.en_GB
dc.language.isoenen
dc.publisherNational Advocacy Unit, HSEen_GB
dc.subjectHEALTH SERVICES AND THEIR MANAGEMENTen_GB
dc.subjectPATIENTS' CHARTERen_GB
dc.subjectPATIENT PARTICIPATIONen_GB
dc.titleUsing patient feedback to improve healthcare services: staff guideen_GB
dc.typeGuidelineen
dc.contributor.departmentQuality and Patient Safety Directorate, HSEen_GB
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