Carlton Clinic: evaluation of the appointment of a practice manager and introduction of computerisation to a group General Practice within the Eastern Health Board (final report)

Hdl Handle:
http://hdl.handle.net/10147/264653
Title:
Carlton Clinic: evaluation of the appointment of a practice manager and introduction of computerisation to a group General Practice within the Eastern Health Board (final report)
Authors:
Hayes, C.; Mullan, E.; Carlton Clinic
Publisher:
Eastern Health Board (EHB)
Issue Date:
Nov-1998
URI:
http://hdl.handle.net/10147/264653
Item Type:
Report
Language:
en
Description:
The purpose of this report was to describe the changes that occurred in a large group general practice since the appointment of a practice manager and the implementation of computerisation. The research consisted of a before-and-after case study of organisational change prior to and after the appointment of the manager who was employed by the practice for a two-year period. A baseline report produced prior to the appointment in 1995 established that, although the large multi-disciplinary practice provided a range of excellent services including specialist services, a degree of organisational dysfunction existed within the practice. A number of key result areas were developed for the practice manager against which performance could be measured. It was hoped that improved organisation and enhanced information systems would result in improved health and social gain for patients through: -Greater efficiency of service provision -Greater effectiveness of services provided -Improved access to services -Equity in their provision -Provision of a most appropriate range of services in a way that was responsive to patient need and satisfaction.
Keywords:
GENERAL PRACTICE; TECHNOLOGY

Full metadata record

DC FieldValue Language
dc.contributor.authorHayes, C.en_GB
dc.contributor.authorMullan, E.en_GB
dc.contributor.authorCarlton Clinicen_GB
dc.date.accessioned2013-01-09T00:14:18Z-
dc.date.available2013-01-09T00:14:18Z-
dc.date.issued1998-11-
dc.identifier.urihttp://hdl.handle.net/10147/264653-
dc.descriptionThe purpose of this report was to describe the changes that occurred in a large group general practice since the appointment of a practice manager and the implementation of computerisation. The research consisted of a before-and-after case study of organisational change prior to and after the appointment of the manager who was employed by the practice for a two-year period. A baseline report produced prior to the appointment in 1995 established that, although the large multi-disciplinary practice provided a range of excellent services including specialist services, a degree of organisational dysfunction existed within the practice. A number of key result areas were developed for the practice manager against which performance could be measured. It was hoped that improved organisation and enhanced information systems would result in improved health and social gain for patients through: -Greater efficiency of service provision -Greater effectiveness of services provided -Improved access to services -Equity in their provision -Provision of a most appropriate range of services in a way that was responsive to patient need and satisfaction.en_GB
dc.language.isoenen
dc.publisherEastern Health Board (EHB)en_GB
dc.subjectGENERAL PRACTICEen_GB
dc.subjectTECHNOLOGYen_GB
dc.titleCarlton Clinic: evaluation of the appointment of a practice manager and introduction of computerisation to a group General Practice within the Eastern Health Board (final report)en_GB
dc.typeReporten
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