Key Performance Indicators in Irish Hospital Libraries: Developing Outcome-Based Metrics to Support Advocacy and Service Delivery

Hdl Handle:
http://hdl.handle.net/10147/263232
Title:
Key Performance Indicators in Irish Hospital Libraries: Developing Outcome-Based Metrics to Support Advocacy and Service Delivery
Authors:
Dalton, Michelle
Affiliation:
HSE Mid-West; University of Limerick
Citation:
Dalton, M (2012). Key Performance Indicators in Irish Hospital Libraries: Developing Outcome-Based Metrics to Support Advocacy and Service Delivery. Evidence Based Library and Information Practice, 7(4). Available at: <http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/17442>.
Journal:
Evidence Based Library and Information Practice
Issue Date:
15-Dec-2012
URI:
http://hdl.handle.net/10147/263232
Additional Links:
http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/17442/14498
Item Type:
Article
Description:
Objective – To develop a set of generic outcome-based performance measures for Irish hospital libraries. Methods – Various models and frameworks of performance measurement were used as a theoretical paradigm to link the impact of library services directly with measurable healthcare objectives and outcomes. Strategic objectives were identified, mapped to performance indicators, and finally translated into response choices to a single-question online survey for distribution via email. Results – The set of performance indicators represents an impact assessment tool which is easy to administer across a variety of healthcare settings. In using a model directly aligned with the mission and goals of the organization, and linked to core activities and operations in an accountable way, the indicators can also be used as a channel through which to implement action, change, and improvement. Conclusion – The indicators can be adopted at a local and potentially a national level, as both a tool for advocacy and to assess and improve service delivery at a macro level. To overcome the constraints posed by necessary simplifications, substantial further research is needed by hospital libraries to develop more sophisticated and meaningful measures of impact to further aid decision making at a micro level.
Keywords:
Libraries, Hospital/Standards; PERFORMANCE MEASUREMENT

Full metadata record

DC FieldValue Language
dc.contributor.authorDalton, Michelleen_GB
dc.date.accessioned2012-12-19T10:35:04Z-
dc.date.available2012-12-19T10:35:04Z-
dc.date.issued2012-12-15-
dc.identifier.citationDalton, M (2012). Key Performance Indicators in Irish Hospital Libraries: Developing Outcome-Based Metrics to Support Advocacy and Service Delivery. Evidence Based Library and Information Practice, 7(4). Available at: <http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/17442>.en_GB
dc.identifier.urihttp://hdl.handle.net/10147/263232-
dc.descriptionObjective – To develop a set of generic outcome-based performance measures for Irish hospital libraries. Methods – Various models and frameworks of performance measurement were used as a theoretical paradigm to link the impact of library services directly with measurable healthcare objectives and outcomes. Strategic objectives were identified, mapped to performance indicators, and finally translated into response choices to a single-question online survey for distribution via email. Results – The set of performance indicators represents an impact assessment tool which is easy to administer across a variety of healthcare settings. In using a model directly aligned with the mission and goals of the organization, and linked to core activities and operations in an accountable way, the indicators can also be used as a channel through which to implement action, change, and improvement. Conclusion – The indicators can be adopted at a local and potentially a national level, as both a tool for advocacy and to assess and improve service delivery at a macro level. To overcome the constraints posed by necessary simplifications, substantial further research is needed by hospital libraries to develop more sophisticated and meaningful measures of impact to further aid decision making at a micro level.en_GB
dc.relation.urlhttp://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/17442/14498en_GB
dc.subjectLibraries, Hospital/Standardsen_GB
dc.subjectPERFORMANCE MEASUREMENTen_GB
dc.titleKey Performance Indicators in Irish Hospital Libraries: Developing Outcome-Based Metrics to Support Advocacy and Service Deliveryen_GB
dc.typeArticleen
dc.contributor.departmentHSE Mid-West; University of Limericken_GB
dc.identifier.journalEvidence Based Library and Information Practiceen_GB
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