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Quality assurance in nursing
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|Title: ||Quality assurance in nursing|
|Publisher: ||Institute of Public Administration (IPA)|
|Issue Date: ||Apr-1992 |
|Description: ||In the commercial world quality has to do with survival. But why should a nonprofit
organisation operating in the health service need to establish service
differentials with its competition in order to survive? Why bother to compete when
people are queuing up for this service?
These questions arise because some people consider it strange to spend resources
on marketing a school or a hospital in Ireland. However, since the birth rate in
Ireland has dropped, there are fewer pupils enrolling particularly in rural west of
Ireland schools. The schools for the first time are competing for pupils and seek
to avoid closure by encouraging more pupils through extra courses .
Equally, some hospitals in Ireland are under threat of closure at the present time.
If they had understood this threat five or ten years ago, a strategy of excellence
in performance in patient care in a particular area of treatment might have
protected them. An example of such excellence is a small hospital in Dublin which
offers a specialist service and which was threatened with closure. One of the
ways it avoided closure was to open a day care centre, to pioneer a five day
service and provide services to patients specifically for the convenience of patients
but not necessarily for staff. Most patients required once daily treatment . In the
past this often meant occupying a bed in the hospital for weeks. Now patients can
get their treatment at 8.00 a.m. before going to work.|
|Appears in Collections: ||Health Services Resource Centre|
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