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Customer satisfaction survey of Community Welfare Service of the Western Health Board: final report
| Title: | Customer satisfaction survey of Community Welfare Service of the Western Health Board: final report |
| Authors: | Community Welfare Service Department of Public Health
Evans, David S. |
| Publisher: | Department of Public Health. HSE West |
| Issue Date: | Apr-1999 |
| URI: | http://hdl.handle.net/10147/250412 |
| Type: | Report |
| Language: | en |
| Description: | Key findings of the survey are summarised as follows:
• The main assistance given is Rent Supplement (67%) and Supplementary
Welfare Allowance (45%)
• Once initial contact is made the service is used over a number of years
• Only 8% of applicants first found out about the service from the Community
Welfare Service leaflet
• 38% could have applied for benefit sooner (on average eight months sooner) if
they were aware they were entitled to benefit
• The majority live less than five miles and take less than 20 minutes to travel to
the nearest Community Welfare Office
• The average waiting time to see the Community Welfare Officer is 39 minutes
• 69% of applicants received all their requests. Only 4% were refused assistance
• There is scope for further improvement of waiting room facilities
• The service is rated overall as excellent or very good by 67% of applicants
The study recommended that consideration be given to the following in delivering the
service in the future: |
| Keywords: | COMMUNITY CARE
PUBLIC HEALTH |
| Appears in Collections: | WHB Publications
|
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