Customer satisfaction survey of Community Welfare Service of the Western Health Board: final report

2.50
Hdl Handle:
http://hdl.handle.net/10147/250412
Title:
Customer satisfaction survey of Community Welfare Service of the Western Health Board: final report
Authors:
Community Welfare Service Department of Public Health; Evans, David S.
Publisher:
Department of Public Health. HSE West
Issue Date:
Apr-1999
URI:
http://hdl.handle.net/10147/250412
Item Type:
Report
Language:
en
Description:
Key findings of the survey are summarised as follows: • The main assistance given is Rent Supplement (67%) and Supplementary Welfare Allowance (45%) • Once initial contact is made the service is used over a number of years • Only 8% of applicants first found out about the service from the Community Welfare Service leaflet • 38% could have applied for benefit sooner (on average eight months sooner) if they were aware they were entitled to benefit • The majority live less than five miles and take less than 20 minutes to travel to the nearest Community Welfare Office • The average waiting time to see the Community Welfare Officer is 39 minutes • 69% of applicants received all their requests. Only 4% were refused assistance • There is scope for further improvement of waiting room facilities • The service is rated overall as excellent or very good by 67% of applicants The study recommended that consideration be given to the following in delivering the service in the future:
Keywords:
COMMUNITY CARE; PUBLIC HEALTH

Full metadata record

DC FieldValue Language
dc.contributor.authorCommunity Welfare Service Department of Public Healthen_GB
dc.contributor.authorEvans, David S.en_GB
dc.date.accessioned2012-10-26T22:00:04Z-
dc.date.available2012-10-26T22:00:04Z-
dc.date.issued1999-04-
dc.identifier.urihttp://hdl.handle.net/10147/250412-
dc.descriptionKey findings of the survey are summarised as follows: • The main assistance given is Rent Supplement (67%) and Supplementary Welfare Allowance (45%) • Once initial contact is made the service is used over a number of years • Only 8% of applicants first found out about the service from the Community Welfare Service leaflet • 38% could have applied for benefit sooner (on average eight months sooner) if they were aware they were entitled to benefit • The majority live less than five miles and take less than 20 minutes to travel to the nearest Community Welfare Office • The average waiting time to see the Community Welfare Officer is 39 minutes • 69% of applicants received all their requests. Only 4% were refused assistance • There is scope for further improvement of waiting room facilities • The service is rated overall as excellent or very good by 67% of applicants The study recommended that consideration be given to the following in delivering the service in the future:en_GB
dc.language.isoenen
dc.publisherDepartment of Public Health. HSE Westen_GB
dc.subjectCOMMUNITY CAREen_GB
dc.subjectPUBLIC HEALTHen_GB
dc.titleCustomer satisfaction survey of Community Welfare Service of the Western Health Board: final reporten_GB
dc.typeReporten
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