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Consumerism in the health services
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| Title: | Consumerism in the health services |
| Authors: | O'Sullivan, Tim
Health Services Resource Centre |
| Publisher: | Institute of Public Administration |
| Issue Date: | Dec-1993 |
| URI: | http://hdl.handle.net/10147/244194 |
| Type: | Working Paper |
| Language: | en |
| Description: | The aim of this paper is to reflect on the model and language of consumerism, which has
grown in importance in recent years, particularly in the health services context.
Consumerism in a general sense is here to stay in the health services. Efforts to improve
quality or responsiveness to the views and needs of health services users can be seen as
one of the most encouraging trends of recent times. 'Consumerism' has grown in a
context where there seemed to be little comment by service users on the services they were
receiving; still less a sense of participation by them in decision-making about their care
and treatment.
Consumerism in this wider sense has been very closely linked with 'quality', which is
partly about improving responsiveness to the needs of individual service recipients. This
paper begins therefore (in Section 2) with an overview of quality and consumer-oriented
trends in the Irish health services. |
| Keywords: | CONSUMER
HEALTH SERVICES |
| Series/Report no.: | 6/93 |
| Appears in Collections: | Health Services Resource Centre
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