Linking service and safety together creating safer places of service

2.50
Hdl Handle:
http://hdl.handle.net/10147/219291
Title:
Linking service and safety together creating safer places of service
Other Titles:
Strategy for managing work-related aggression and violence within the Irish Health Service Health Service Working Group on work-related aggression and violence
Authors:
Health Service Executive (HSE); McKenna K.
Citation:
McKenna K., 2008 Linking Safety and Service: Together Creating Safer Places of Service.
Publisher:
Health Service Executive (HSE)
Issue Date:
Dec-2008
URI:
http://hdl.handle.net/10147/219291
Item Type:
Report
Language:
en
Description:
There is universal recognition that work-related aggression and violence is a serious problem within healthcare which diminishes the quality of working life for staff, compromising organisational effectiveness and negatively impacts on the provision of services [1]. Within the Irish context the problem is both persistent and pervasive, affecting multiple disciplines and settings. While the magnitude of the problem within the Irish context is consistent with experiences internationally, it is nonetheless a concern with ‘malicious injury’ reported to be the third leading cause of occupational injury reported to the Health and Safety Authority, accounting for 14.9% of all reported occurrences and for 19% of all insurance carrier notifications between 1994-2000 [2]. It is important to acknowledge that very considerable efforts have been made by many individuals and agencies to address this problem within the Irish context. While many of these initiatives have achieved improvements, their potential impact could be much more effectively exploited if embedded within a systematic approach which is strategic, cohesive and unified. The formation of the Working Group on Work-related Aggression and Violence and their production of this strategy outlines the blueprint by which an integrated best practice organisational response can be achieved. Implementation of this strategy should assure stakeholders that all reasonably practical measures are being taken to mitigate against the very serious potential consequences for the organisation, its employees and those it serves.
Keywords:
HEALTH SERVICES AND THEIR MANAGEMENT; SAFETY
ISSN:
978-1-906218-16-4

Full metadata record

DC FieldValue Language
dc.contributor.authorHealth Service Executive (HSE)en_GB
dc.contributor.authorMcKenna K.en_GB
dc.date.accessioned2012-04-19T14:51:54Z-
dc.date.available2012-04-19T14:51:54Z-
dc.date.issued2008-12-
dc.identifier.citationMcKenna K., 2008 Linking Safety and Service: Together Creating Safer Places of Service.en_GB
dc.identifier.issn978-1-906218-16-4-
dc.identifier.urihttp://hdl.handle.net/10147/219291-
dc.descriptionThere is universal recognition that work-related aggression and violence is a serious problem within healthcare which diminishes the quality of working life for staff, compromising organisational effectiveness and negatively impacts on the provision of services [1]. Within the Irish context the problem is both persistent and pervasive, affecting multiple disciplines and settings. While the magnitude of the problem within the Irish context is consistent with experiences internationally, it is nonetheless a concern with ‘malicious injury’ reported to be the third leading cause of occupational injury reported to the Health and Safety Authority, accounting for 14.9% of all reported occurrences and for 19% of all insurance carrier notifications between 1994-2000 [2]. It is important to acknowledge that very considerable efforts have been made by many individuals and agencies to address this problem within the Irish context. While many of these initiatives have achieved improvements, their potential impact could be much more effectively exploited if embedded within a systematic approach which is strategic, cohesive and unified. The formation of the Working Group on Work-related Aggression and Violence and their production of this strategy outlines the blueprint by which an integrated best practice organisational response can be achieved. Implementation of this strategy should assure stakeholders that all reasonably practical measures are being taken to mitigate against the very serious potential consequences for the organisation, its employees and those it serves.en_GB
dc.language.isoenen
dc.publisherHealth Service Executive (HSE)en_GB
dc.subjectHEALTH SERVICES AND THEIR MANAGEMENTen_GB
dc.subjectSAFETYen_GB
dc.titleLinking service and safety together creating safer places of serviceen_GB
dc.title.alternativeStrategy for managing work-related aggression and violence within the Irish Health Service Health Service Working Group on work-related aggression and violenceen_GB
dc.typeReporten
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