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| LinkingServiceSafety.pdf | | 813Kb | Adobe PDF | 
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| Title: | Linking service and safety together creating safer places of service |
| Other Titles: | Strategy for managing work-related aggression and violence within the Irish Health Service Health Service Working Group on work-related aggression and violence |
| Authors: | Health Service Executive (HSE)
McKenna K. |
| Citation: | McKenna K., 2008 Linking Safety and Service: Together Creating Safer Places of Service. |
| Publisher: | Health Service Executive (HSE) |
| Issue Date: | Dec-2008 |
| URI: | http://hdl.handle.net/10147/219291 |
| Type: | Report |
| Language: | en |
| Description: | There is universal recognition that work-related aggression and violence is a serious problem
within healthcare which diminishes the quality of working life for staff, compromising organisational
effectiveness and negatively impacts on the provision of services [1]. Within the Irish context the
problem is both persistent and pervasive, affecting multiple disciplines and settings. While the
magnitude of the problem within the Irish context is consistent with experiences internationally,
it is nonetheless a concern with ‘malicious injury’ reported to be the third leading cause of
occupational injury reported to the Health and Safety Authority, accounting for 14.9% of all
reported occurrences and for 19% of all insurance carrier notifications between 1994-2000 [2].
It is important to acknowledge that very considerable efforts have been made by many
individuals and agencies to address this problem within the Irish context. While many of these
initiatives have achieved improvements, their potential impact could be much more effectively
exploited if embedded within a systematic approach which is strategic, cohesive and unified.
The formation of the Working Group on Work-related Aggression and Violence and their production
of this strategy outlines the blueprint by which an integrated best practice organisational response
can be achieved. Implementation of this strategy should assure stakeholders that all reasonably
practical measures are being taken to mitigate against the very serious potential consequences
for the organisation, its employees and those it serves. |
| Keywords: | HEALTH SERVICES AND THEIR MANAGEMENT
SAFETY |
| ISSN: | 978-1-906218-16-4 |
| Appears in Collections: | Corporate
|
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