What do you think of us? Evaluating patient knowledge of and satisfaction with a psychiatric outpatient service.

Hdl Handle:
http://hdl.handle.net/10147/135670
Title:
What do you think of us? Evaluating patient knowledge of and satisfaction with a psychiatric outpatient service.
Authors:
Jabbar, F; Casey, P; Schelten, S L; Kelly, B D
Affiliation:
Department of Adult Psychiatry, Mater Misericordiae University Hospital, University College Dublin, 62/63 Eccles Street, Dublin 7, Ireland.
Citation:
What do you think of us? Evaluating patient knowledge of and satisfaction with a psychiatric outpatient service. 2011, 180 (1):195-201 Ir J Med Sci
Journal:
Irish journal of medical science
Issue Date:
Mar-2011
URI:
http://hdl.handle.net/10147/135670
DOI:
10.1007/s11845-010-0504-4
PubMed ID:
20512533
Additional Links:
http://www.ncbi.nlm.nih.gov/pubmed/20512533
Abstract:
This study aimed to measure patient satisfaction with the care they were receiving; examine patients' knowledge of the psychiatric services in general; and identify variables associated with satisfaction.; This study aimed to measure patient satisfaction with the care they were receiving; examine patients' knowledge of the psychiatric services in general; and identify variables associated with satisfaction.; Patients attending the Mater Misericordiae University Hospital psychiatric outpatient clinics over a 13-week period, and the Mater Misericordiae University Hospital clozapine clinic over a 4-week period and were invited to complete the Barker Scale of Patients' Views Towards Care Received From Psychiatrists.; Patients attending the Mater Misericordiae University Hospital psychiatric outpatient clinics over a 13-week period, and the Mater Misericordiae University Hospital clozapine clinic over a 4-week period and were invited to complete the Barker Scale of Patients' Views Towards Care Received From Psychiatrists.; One-hundred and ninety-two patients were invited to participate and there was a response rate of 94%. Eighty-six percent of respondents were satisfied with their care; 92% stated psychiatrists were caring towards them; 85% that psychiatrists know what they are doing; 84% that their illness was explained by their psychiatrist; and 65% that psychiatric care is improving; but 65% stated that psychiatric services are still not good enough. Eighty-six percent were, or had been, in receipt of a psychological treatment. On multi-variable analysis, satisfaction was associated with the view that doctors explained treatment clearly, the view that doctors do not rely excessively on medication, and having been visited by a community mental health nurse.; One-hundred and ninety-two patients were invited to participate and there was a response rate of 94%. Eighty-six percent of respondents were satisfied with their care; 92% stated psychiatrists were caring towards them; 85% that psychiatrists know what they are doing; 84% that their illness was explained by their psychiatrist; and 65% that psychiatric care is improving; but 65% stated that psychiatric services are still not good enough. Eighty-six percent were, or had been, in receipt of a psychological treatment. On multi-variable analysis, satisfaction was associated with the view that doctors explained treatment clearly, the view that doctors do not rely excessively on medication, and having been visited by a community mental health nurse.; Patients attending psychiatry outpatient services reported a high degree of satisfaction with the treatment they were receiving, although there were discrepancies between satisfaction with their own specific service and with psychiatric services in general.; Patients attending psychiatry outpatient services reported a high degree of satisfaction with the treatment they were receiving, although there were discrepancies between satisfaction with their own specific service and with psychiatric services in general.
Item Type:
Article
Language:
en
MeSH:
Adolescent; Adolescent; Adult; Adult; Aged; Aged; Communication; Communication; Female; Female; Humans; Humans; Ireland; Ireland; Linear Models; Linear Models; Male; Male; Mental Health Services; Mental Health Services; Middle Aged; Middle Aged; Outpatient Clinics, Hospital; Outpatient Clinics, Hospital; Patient Satisfaction; Patient Satisfaction; Quality of Health Care; Quality of Health Care; Young Adult; Young Adult
ISSN:
1863-4362

Full metadata record

DC FieldValue Language
dc.contributor.authorJabbar, Fen
dc.contributor.authorCasey, Pen
dc.contributor.authorSchelten, S Len
dc.contributor.authorKelly, B Den
dc.date.accessioned2011-07-08T13:34:31Z-
dc.date.available2011-07-08T13:34:31Z-
dc.date.issued2011-03-
dc.identifier.citationWhat do you think of us? Evaluating patient knowledge of and satisfaction with a psychiatric outpatient service. 2011, 180 (1):195-201 Ir J Med Scien
dc.identifier.issn1863-4362-
dc.identifier.pmid20512533-
dc.identifier.doi10.1007/s11845-010-0504-4-
dc.identifier.urihttp://hdl.handle.net/10147/135670-
dc.description.abstractThis study aimed to measure patient satisfaction with the care they were receiving; examine patients' knowledge of the psychiatric services in general; and identify variables associated with satisfaction.-
dc.description.abstractThis study aimed to measure patient satisfaction with the care they were receiving; examine patients' knowledge of the psychiatric services in general; and identify variables associated with satisfaction.-
dc.description.abstractPatients attending the Mater Misericordiae University Hospital psychiatric outpatient clinics over a 13-week period, and the Mater Misericordiae University Hospital clozapine clinic over a 4-week period and were invited to complete the Barker Scale of Patients' Views Towards Care Received From Psychiatrists.-
dc.description.abstractPatients attending the Mater Misericordiae University Hospital psychiatric outpatient clinics over a 13-week period, and the Mater Misericordiae University Hospital clozapine clinic over a 4-week period and were invited to complete the Barker Scale of Patients' Views Towards Care Received From Psychiatrists.-
dc.description.abstractOne-hundred and ninety-two patients were invited to participate and there was a response rate of 94%. Eighty-six percent of respondents were satisfied with their care; 92% stated psychiatrists were caring towards them; 85% that psychiatrists know what they are doing; 84% that their illness was explained by their psychiatrist; and 65% that psychiatric care is improving; but 65% stated that psychiatric services are still not good enough. Eighty-six percent were, or had been, in receipt of a psychological treatment. On multi-variable analysis, satisfaction was associated with the view that doctors explained treatment clearly, the view that doctors do not rely excessively on medication, and having been visited by a community mental health nurse.-
dc.description.abstractOne-hundred and ninety-two patients were invited to participate and there was a response rate of 94%. Eighty-six percent of respondents were satisfied with their care; 92% stated psychiatrists were caring towards them; 85% that psychiatrists know what they are doing; 84% that their illness was explained by their psychiatrist; and 65% that psychiatric care is improving; but 65% stated that psychiatric services are still not good enough. Eighty-six percent were, or had been, in receipt of a psychological treatment. On multi-variable analysis, satisfaction was associated with the view that doctors explained treatment clearly, the view that doctors do not rely excessively on medication, and having been visited by a community mental health nurse.-
dc.description.abstractPatients attending psychiatry outpatient services reported a high degree of satisfaction with the treatment they were receiving, although there were discrepancies between satisfaction with their own specific service and with psychiatric services in general.-
dc.description.abstractPatients attending psychiatry outpatient services reported a high degree of satisfaction with the treatment they were receiving, although there were discrepancies between satisfaction with their own specific service and with psychiatric services in general.-
dc.language.isoenen
dc.relation.urlhttp://www.ncbi.nlm.nih.gov/pubmed/20512533en
dc.subject.meshAdolescent-
dc.subject.meshAdolescent-
dc.subject.meshAdult-
dc.subject.meshAdult-
dc.subject.meshAged-
dc.subject.meshAged-
dc.subject.meshCommunication-
dc.subject.meshCommunication-
dc.subject.meshFemale-
dc.subject.meshFemale-
dc.subject.meshHumans-
dc.subject.meshHumans-
dc.subject.meshIreland-
dc.subject.meshIreland-
dc.subject.meshLinear Models-
dc.subject.meshLinear Models-
dc.subject.meshMale-
dc.subject.meshMale-
dc.subject.meshMental Health Services-
dc.subject.meshMental Health Services-
dc.subject.meshMiddle Aged-
dc.subject.meshMiddle Aged-
dc.subject.meshOutpatient Clinics, Hospital-
dc.subject.meshOutpatient Clinics, Hospital-
dc.subject.meshPatient Satisfaction-
dc.subject.meshPatient Satisfaction-
dc.subject.meshQuality of Health Care-
dc.subject.meshQuality of Health Care-
dc.subject.meshYoung Adult-
dc.subject.meshYoung Adult-
dc.titleWhat do you think of us? Evaluating patient knowledge of and satisfaction with a psychiatric outpatient service.en
dc.typeArticleen
dc.contributor.departmentDepartment of Adult Psychiatry, Mater Misericordiae University Hospital, University College Dublin, 62/63 Eccles Street, Dublin 7, Ireland.en
dc.identifier.journalIrish journal of medical scienceen
dc.description.provinceLeinster-

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