Formative evaluation of a telemedicine model for delivering clinical neurophysiology services part II: the referring clinician and patient perspective.

Hdl Handle:
http://hdl.handle.net/10147/126171
Title:
Formative evaluation of a telemedicine model for delivering clinical neurophysiology services part II: the referring clinician and patient perspective.
Authors:
Breen, Patricia; Murphy, Kevin; Browne, Geraldine; Molloy, Fiona; Reid, Valerie; Doherty, Colin; Delanty, Norman; Connolly, Sean; Fitzsimons, Mary
Affiliation:
Epilepsy Programme, Beaumont Hospital, Dublin 9, Ireland.
Citation:
Formative evaluation of a telemedicine model for delivering clinical neurophysiology services part II: the referring clinician and patient perspective. 2010, 10:49 BMC Med Inform Decis Mak
Journal:
BMC medical informatics and decision making
Issue Date:
2010
URI:
http://hdl.handle.net/10147/126171
DOI:
10.1186/1472-6947-10-49
PubMed ID:
20843310
Abstract:
Feedback from service users will provide insight into opportunities for improvement so that performance can be optimised. In the context of a formative evaluation referring clinician and patient satisfaction with a teleneurophysiology service was examined during a 20 week pilot period.; Questionnaire surveys of referring clinicians and patients were conducted.; Fifteen (58%) clinicians responded to the first part of a postal survey which examined their satisfaction with traditional clinical neurophysiology services. Nine (35%) responded to a second part which assessed their experience with the teleneurophysiology service. Teleneurophysiology improved satisfaction with waiting times, availability of results and impact on patient management. There was unanimous support from the clinicians for the permanent development of a teleneurophysiology service, although 2 cautioned this could delay establishing a neurology service in their region.Eighty-two percent (116/142) of patients responded to a survey of their satisfaction with teleneurophysiology. This was compared to a previous report of 322 patients' experience with traditional CN services in Ireland. Waiting times for appointment were shorter for the former group who supported the telemedicine model recognising that it reduced the travel burden and need for overnight journeys. The two groups were equally anxious about the investigation although the teleneurophysiology patients received more prior information.; This study illustrates that teleneurophysiology is an acceptable model of service delivery for its primary customers. Their feedback is important in informing appropriate design and governance of such innovative models of health service provision.
Item Type:
Article
Language:
en
ISSN:
1472-6947

Full metadata record

DC FieldValue Language
dc.contributor.authorBreen, Patriciaen
dc.contributor.authorMurphy, Kevinen
dc.contributor.authorBrowne, Geraldineen
dc.contributor.authorMolloy, Fionaen
dc.contributor.authorReid, Valerieen
dc.contributor.authorDoherty, Colinen
dc.contributor.authorDelanty, Normanen
dc.contributor.authorConnolly, Seanen
dc.contributor.authorFitzsimons, Maryen
dc.date.accessioned2011-03-29T15:32:51Z-
dc.date.available2011-03-29T15:32:51Z-
dc.date.issued2010-
dc.identifier.citationFormative evaluation of a telemedicine model for delivering clinical neurophysiology services part II: the referring clinician and patient perspective. 2010, 10:49 BMC Med Inform Decis Maken
dc.identifier.issn1472-6947-
dc.identifier.pmid20843310-
dc.identifier.doi10.1186/1472-6947-10-49-
dc.identifier.urihttp://hdl.handle.net/10147/126171-
dc.description.abstractFeedback from service users will provide insight into opportunities for improvement so that performance can be optimised. In the context of a formative evaluation referring clinician and patient satisfaction with a teleneurophysiology service was examined during a 20 week pilot period.-
dc.description.abstractQuestionnaire surveys of referring clinicians and patients were conducted.-
dc.description.abstractFifteen (58%) clinicians responded to the first part of a postal survey which examined their satisfaction with traditional clinical neurophysiology services. Nine (35%) responded to a second part which assessed their experience with the teleneurophysiology service. Teleneurophysiology improved satisfaction with waiting times, availability of results and impact on patient management. There was unanimous support from the clinicians for the permanent development of a teleneurophysiology service, although 2 cautioned this could delay establishing a neurology service in their region.Eighty-two percent (116/142) of patients responded to a survey of their satisfaction with teleneurophysiology. This was compared to a previous report of 322 patients' experience with traditional CN services in Ireland. Waiting times for appointment were shorter for the former group who supported the telemedicine model recognising that it reduced the travel burden and need for overnight journeys. The two groups were equally anxious about the investigation although the teleneurophysiology patients received more prior information.-
dc.description.abstractThis study illustrates that teleneurophysiology is an acceptable model of service delivery for its primary customers. Their feedback is important in informing appropriate design and governance of such innovative models of health service provision.-
dc.language.isoenen
dc.titleFormative evaluation of a telemedicine model for delivering clinical neurophysiology services part II: the referring clinician and patient perspective.en
dc.typeArticleen
dc.contributor.departmentEpilepsy Programme, Beaumont Hospital, Dublin 9, Ireland.en
dc.identifier.journalBMC medical informatics and decision makingen
dc.description.provinceLeinster-

Related articles on PubMed

All Items in Lenus, The Irish Health Repository are protected by copyright, with all rights reserved, unless otherwise indicated.