http://hdl.handle.net/10147/338432 Fri, 27 Oct 2017 22:30:34 GMT 2017-10-27T22:30:34Z http://hdl.handle.net/10147/556109 Title: The contribution of nurses and midwives to healthcare [presentation] Authors: O'Brien, Tony Description: Speaking at the Nursing and Midwifery Summit, the Director General welcomed the opportunity to join with nurses and midwives from across our diverse health services to celebrate nursing and midwifery on international nurses day 2015. The Health Services are going through a period where it is necessary to restructure and redefine the health services and how it operates. The establishment of Hospital Groups and Community Healthcare Organisations are visible examples of the structural reform but underpinning this is the People Purpose and Passion (the conference themes) required to make real change happen. The director General noted it was opportune that we take time to reflect and to discuss the contribution of nursing and midwifery to healthcare. Nursing and midwifery long and rich history (based on caring, compassion and competence) should not be underestimated in its past and future contribution to healthcare. Nursing and midwifery history supports nurses and midwives, at all levels, deal with the challenges we face - now, and in the future, and in particular in providing patient care that is safe, person centred, evidence based and of the highest quality. Care, compassion and competence are also the underpinning values of our recently published Corporate Plan – where we committed to the values of care, compassion, trust and learning. As part of Director General’s address today, he will focus on: • The opportunities and challenges facing nursing and midwifery • the vision for the health services as outlined in the Corporate Plan 2015-2017 • The importance of nursing and midwifery as the champions for the culture change and in delivering high quality, safe, compassionate and person centred care and services. Tue, 12 May 2015 00:00:00 GMT http://hdl.handle.net/10147/556109 2015-05-12T00:00:00Z http://hdl.handle.net/10147/556020 Title: Listening, responding, improving. HSE response to Office of the Ombudsman Investigation Report Learning to get better. How public Hospitals handle complaints [presentation] Authors: O'Brien, Tony Description: The Ombudsman’s investigation report ‘Learning to get better: How public hospitals handle complaints’ was launched Wednesday 27th May 2015 by the Ombudsman Mr. Peter Tyndall. The investigation was commissioned by the Ombudsman to investigate why, despite the high number of interactions people have with our hospitals, relatively few complaints are received by the Office of the Ombudsman about the service they received, particularly when compared with other jurisdictions. The purpose therefore, was to find out why this might be and to assess whether the HSE’s Your Service Your Say (YSYS) complaint handling service is effective. Speaking on behalf of the health services the Director General welcomed the Ombudsman’s report as it provides a platform for improving our complaints management system and must become central to how we improve the quality and safety of our services and how we deliver measurable benefits for patients and service users. Wed, 27 May 2015 00:00:00 GMT http://hdl.handle.net/10147/556020 2015-05-27T00:00:00Z http://hdl.handle.net/10147/543735 Title: Health: meeting the challenges Authors: O'Brien, Tony Description: As the restructuring of the HSE approaches, Director-General Tony O’Brien discusses the drivers for change with Owen McQuade. A smaller number of more specialised hospitals would free up resources and improve the quality of care. Sun, 01 Mar 2015 00:00:00 GMT http://hdl.handle.net/10147/543735 2015-03-01T00:00:00Z http://hdl.handle.net/10147/346861 Title: Current and future strategy for the Irish Health Services [presentation] by Tony O'Brien, Director of the Health Service Authors: O'Brien, Tony Description: Tony O Brien Director General of the Health Service, HSE provided addressed the Future Nurse Leaders Programme on the 10th March 2015. The Future Nurse Leaders Programme is designed to enable Directors of Nursing and Midwifery and Asst. Directors of Nursing and Midwifery to enhance their leadership capacity in order to respond to the challenges of increasingly rapid change, development and budgetary constraints experienced by all healthcare organisations. The address updated participants on the current and future strategies for the Irish health system where the Director General provided insight into health service reforms and the emerging health system in Ireland. Tue, 10 Mar 2015 00:00:00 GMT http://hdl.handle.net/10147/346861 2015-03-10T00:00:00Z